2D integrity barcodes are printed to the address area of your mail items that, when scanned at specific stages, will provide you with updates for individual mail pieces. Mail tracking updates are available to Stannp.com users with any of our paid subscription plans. This shares the processing and delivery status only and is not a formal tracked mail service, signed for mail service, or guaranteed delivery mail service. For this, you may require a courier service.
To maintain scanability of these barcodes, it's important that your address area is not obstructed by the mail design. This area is marked by the 'Clear Zone' in Stannp.com. Read more about design markings, here.
Where to view mail item status
Once logged in, select 'Reports' from the left toggle menu.
Then, select and adjust the relevant options to view the list of your sent mail items. The default timeframe is 'This Month'. Make sure you adjust this as desired.
If mail items are available to view, these will populate in the table.
When reviewing your campaign or single send reporting, you'll also be greeted with a pie chart, in the top right of the screen, displaying the status of the mail items in the table.
View tracking of individual mail items
Campaign tracking
Each Campaign will appear in the table as a unique line item. Select the 'Insights' button under 'Actions'. You will be taken to this campaign where you can view the recipient insights and tracking for each mail piece.
You can also access Campaign insights directly through 'Campaign' option in the left toggle menu.
Single Items/ API Items tracking
Select the 'Single Items' tab in the 'Reports' page, apply your filters, and the table will populate with all single items that meet this selected criteria.
Each item will have two action buttons. Tracking to see the status' and View to display the individual mail item.
The tracking status pop up
As each stage is achieved, the status will become green. The Status is updated at the point items are scanned (at specific stages only) OR when the postal providers delivery timeframes are met. Timeframes will vary depending on the postage class.
Left image: The is the first stage. You direct mail request has been received.
Middle image: Stannp.com processed and send your mail. The postal provider does not appear to have scanned your item but it is green as it's passed the delivery timeframes.
Right image: The postal provider has scanned your mail item at the various stages, leading to detailed updates.
What do the status' mean?
- Received, We have received your order. This will be the status of your campaign once you've scheduled your campaign.
- Producing, We are currently producing your mail. Our production facilities are hard at work printing all of your letters and postcards.
- Handed Over, We have given your mail to the postal provider (Royal Mail) and it is up to them to scan any of the below statuses. It is likely that your campaign will be at this stage for quite sometime until Royal Mail makes their first scan.
- In Transit, Royal Mail are transporting your mail.
- Local Delivery, Royal Mail have transported your mail to the local post office.
- Delivered, Your mail has been delivered!
- Cancelled, This status will only appear if mail items have been cancelled.
If the campaign or single item you're looking for isn't there, you may need to adjust the date range or other display settings.
Please note, as our In Transit, Local Delivery and Delivered scans rely on the Royal Mail workforce to scan our barcodes we cannot guarantee that we will receive every scan.