Can I track the delivery status of my direct mail items?

2D integrity barcodes are printed to the address area of your mail items that, when scanned at specific stages, will provide you with updates for individual mail pieces. Mail tracking updates are available to Stannp.com users with any of our paid subscription plans.

To maintain scanability of these barcodes, it's important that your address area is not obstructed by the mail design. This area is marked by the 'Clear Zone' in Stannp.com. Read more about design markings, here.

Where to view mail item status

Once logged in, select 'Reports' from the left toggle menu.

Then, select and adjust the relevant options to view the list of your sent mail items. The default timeframe is 'This Month'. Make sure you adjust this as desired. 

If mail items are available to view, these will populate in the table.

When reviewing your campaign or single send reporting, you'll also be greeted with a pie chart, in the top right of the screen, displaying the status of the mail items in the table.

View tracking of individual mail items

Campaign tracking

Each Campaign will appear in the table as a unique line item. Select the 'Insights' button under 'Actions'. You will be taken to this campaign where you can view the recipient insights and tracking for each mail piece.

You can also access Campaign insights directly through 'Campaign' option in the left toggle menu.

Single Items/ API Items tracking

Select the 'Single Items' tab in the 'Reports' page, apply your filters, and the table will populate with all single items that meet this selected criteria.

Each item will have two action buttons. Tracking to see the status' and View to display the individual mail item.

The tracking status pop up

As each stage is achieved, the status will become green. The status is updated at the point items are scanned (at specific stages only) OR when the postal providers delivery timeframes are met. Timeframes will vary depending on the postage class.

Left image: This is the first stage. Your direct mail order has been received. Remaining stages being blue mean this stage has not yet been completed.

Right image: Your mail has been produced, has left Stannp.com, and is now with the mail carrier for them to sort and deliver.

Once Stannp.com processed and sent your mail, the remaining stages will remain blue until the expected delivery date (which will adjust for the relevant postage class). 

At that point, all remaining stages will go from blue to green.

Canada Post do not provide Stannp.com with additional tracking data, so we're unable to pass this onto our users. 

What do the status' mean?

1. Received, We have received your order. This will be the status of your campaign once you've scheduled your campaign.
2. Producing, We are currently producing your mail. Our production facilities are hard at work printing all of your letters and postcards.
3. Handed Over, We have given your mail to the mail carrier (Canada Post). 
4. In Transit, Canada Post are transporting your mail.
5. Local Delivery, Your mail is at the local mail carrier location.
6. Delivered, Your mail has been delivered! This is assumed delivery in line with the postal provider service level agreement for each postage class.

Cancelled, This status will appear  only if mail items have been cancelled.